Reach the JLBArcas Team
We're here to keep you connected. If you have a question about our devices, need help with your account, or want to learn more about the latest Telcel offerings, the JLBArcas team is ready to help. Get in touch using any of the channels listed below.
How to Reach Us
- Proprietor: Xiomara Barrientos Roque
- Business Name: JLBArcas – Distribuidor Autorizado Telcel
- Email: [email protected]
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM; Saturday, 9:00 AM – 2:00 PM
What We Can Do for You
We provide a variety of services to fit your needs. Here are some of the ways we can help:
- Product Questions: Ask about the newest smartphones and devices from brands such as Alcatel, BlackBerry, HTC, Huawei, iPhone, Lanix, LG, Motorola, Nokia, Sony, and Samsung.
- Telcel Plans & Financing: Learn about Telcel rates, financing choices, and special offers.
- Returns & Exchanges: Need to start a return or exchange? We'll walk you through the steps.
- Technical Support: Get assistance with device setup, troubleshooting, or account problems.
- Store Locations: Locate our authorized Telcel dealer stores, including spots in Centro, Plaza Real, Camino Real, and more.
For any of these services or any other questions, feel free to reach out. We look forward to helping you!
Common Questions
How can I get in touch with JLBArcas?
Email us at [email protected]. We're available Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 9:00 AM – 2:00 PM.
When are you open?
Our hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 2:00 PM.
Which services does JLBArcas offer?
We help with product questions, Telcel plans and financing, returns and exchanges, technical support, and store locations. See the "What We Can Do for You" section above for details.
Which phone brands do you carry?
We can help with devices from Alcatel, BlackBerry, HTC, Huawei, iPhone, Lanix, LG, Motorola, Nokia, Sony, and Samsung.
Can you help with a return or exchange?
Yes. Reach out through any of the channels above and we'll guide you through the returns and exchanges process.
Where can I find your authorized dealer stores?
Our authorized Telcel dealer stores include locations in Centro, Plaza Real, Camino Real, and more. Contact us for the latest store information.
Prefer to write to us? Send a message to [email protected] and our team will get back to you during business hours. Whether you're comparing smartphones from the brands we carry or need help with a Telcel plan, we're glad to point you in the right direction.